These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and OmniWise AB, a company registered in Sweden ("we," "us," or "our"), governing your access to and use of RocketFormsPro (the "Service").
By accessing or using the Service -- including the website at https://www.rocketformspro.com, the RocketFormsPro mobile application (iOS and Android), and the RocketFormsPro WordPress plugin -- you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not access or use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
RocketFormsPro is a Software-as-a-Service (SaaS) form builder platform that allows users to:
The Service is provided via web, mobile (React Native/Expo), and WordPress plugin distribution channels.
To access most features of the Service, you must create an account using a valid email address or through a supported OAuth provider (Google or Microsoft). You must provide accurate and complete information and keep your account information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect unauthorized access to your account. We strongly recommend enabling multi-factor authentication (MFA).
You must be at least 16 years of age to create an account and use the Service. By creating an account, you represent that you meet this age requirement.
The Service is offered under multiple subscription tiers, including a free tier and paid plans. Features, limits, and pricing for each plan are described on our Pricing page. We reserve the right to modify plan features and pricing with reasonable notice.
The free tier provides limited access to the Service, including restrictions on the number of forms, submissions, and features. Free tier accounts are subject to the same Terms. We reserve the right to modify free tier limitations at any time.
All payments are processed securely through Stripe. By subscribing to a paid plan, you authorize us to charge the payment method on file on a recurring basis (monthly or annually, depending on the plan selected). All fees are stated in the applicable currency and are exclusive of taxes unless otherwise indicated.
We may offer free trial periods for paid plans. At the end of the trial period, your account will be downgraded to the free tier unless you subscribe to a paid plan. We will notify you before the trial expires.
Subscription fees are generally non-refundable. However, if you believe you are entitled to a refund due to a billing error or service issue, please contact us at [email protected] and we will review your request on a case-by-case basis.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy, with or without notice, depending on the severity of the violation.
The Service, including its design, code, logos, trademarks, documentation, and all related intellectual property, is owned by OmniWise AB and is protected by Swedish and international intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
You retain all ownership rights to the forms you create, the form designs, and the data collected through your forms ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to host, store, and process Your Content solely for the purpose of providing the Service to you.
If you provide suggestions, feedback, or ideas about the Service, you grant us a perpetual, irrevocable, non-exclusive license to use and incorporate such feedback without obligation to you.
You are solely responsible for all content you create, upload, or collect through the Service, including form designs, form submissions, and any files or media associated with your forms.
If you create forms that collect data from third parties (e.g., customers, employees, or the public), you are the data controller for that data under applicable data protection laws. You are responsible for:
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Where we process personal data on your behalf (i.e., form submission data collected from your respondents), we act as a data processor and you act as the data controller.
For enterprise customers requiring a formal Data Processing Agreement (DPA), please contact us at [email protected].
We strive to provide reliable and continuous access to the Service. However, we do not guarantee uninterrupted or error-free service. The Service is provided on a "best effort" basis with no guaranteed uptime or service level agreement (SLA) unless separately agreed in writing.
We may temporarily suspend the Service for maintenance, updates, or other operational reasons. We will make reasonable efforts to provide advance notice of planned downtime. We are not liable for any damages resulting from service interruptions or downtime.
You may terminate your account at any time through your account settings or by contacting us at [email protected]. Upon termination, your data will be deleted in accordance with our Privacy Policy. If you are on a paid plan, termination does not entitle you to a refund for the current billing period.
We may suspend or terminate your account if you violate these Terms, including the Acceptable Use Policy, or if we are required to do so by law. For non-critical violations, we will make reasonable efforts to provide notice and an opportunity to remedy the violation before termination. We may terminate accounts immediately for serious violations (e.g., fraud, illegal activity, security breaches).
Upon termination, your right to use the Service ceases immediately. We will delete your account data within 30 days, except where retention is required by law. Published forms will become inaccessible. Provisions of these Terms that by their nature should survive termination (including Sections 6, 12, 13, 14, and 15) will continue to apply.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OMNIWISE AB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED EUROS (EUR 100), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless OmniWise AB, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of laws principles.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Sweden. However, this does not affect your statutory rights as a consumer to bring proceedings in the courts of your country of residence, where mandatory consumer protection laws apply.
Before initiating any formal legal proceedings, we encourage you to contact us at [email protected] to attempt to resolve the dispute informally. We will make good-faith efforts to resolve any dispute within 30 days of receipt of your notice.
For consumers in the EU, you may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and close your account.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and OmniWise AB regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
If you have any questions about these Terms, please contact us:
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